- Assist with your "day to day" operations -

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BMS can assist you with your “day to day” operations by detailing what is required from your operations to achieve your overall business objectives, you will keep your business focused on the day to day events that are necessary to keep your business going. 

Business Operations Management Tools and Techniques

• Describe how your product is made or how your service is provided.
• Provide information on costs to produce (or service cost) by item and project those costs to align with sales plan projections.

Identify your labor force requirements (by department) - actual and projected based on sales projections. Also include training and development required to meet your operation's need. Include wages and benefits paid (and future employee compensation costs, e.g. wage increases, benefits increases, insurance increases), employee policies and practices for full time, part time and contract personnel.   

Your Business Operations and Workflow 

Make sure during your planning process that you consider operation or production constraints. Where is the bottleneck in your operation? Understand what slows your process down; then manage those constraints. 

With BMS extensive "unbiased" auditing experience we can perform or assist you with your Internal or Supplier Audits.

An audit is a "unbiased" systematic and independent examination of records, accounts, documents and vouchers to verify compliance for your specific or regulatory requirements of your company. 

• API 6 Spec. for Pipeline / Piping Valves
• API 7 Spec. for Rotary Drill Stem Elements
• API 8 Spec. for Drilling Production Equipment
• API Q1 Spec. for Quality Management System requirements for Mfg. organizations for Petroleum / Natural Gas industry
• API Q2 Spec. for Quality Management System requirements for service supply organizations for Petroleum / Natural Gas industry
• AS9000 Aerospace Basic Quality Management System
• AS9110 Aviation Quality Systems for QA in Design, Development, Production, Installing and Servicing
• AS9120 Quality Management System for Aviation, Space / Defense Distributors
• ISO 9001:2015 Quality Management Systems
• ISO 9001:2015 Gap Analysis Audits
• ISO 9001:2015 Internal Audits
• ISO 19011:2015 Auditing Management Systems
• ISO 22301:19 Business Continuity Management System 
• Business Management System Gap Analysis Audits 
• Company and Supplier Process 
• Conformity Audits 
• Customer requested Business Management System Audits 
• Layered Process Audits
• Operational Internal System Audits
• Process Audits
• Process Waste Audits
• Product Audits
• Quality Management System
• Service Process Audits
• Site Audits
• Supply Chain Management / Supplier Audits

BMS can perform or assist you  with your Business Analysis.

Business analysis is a research discipline of identifying your business needs and determining solutions to your business problems. Solutions consist of your process improvement, organizational change or strategic planning and policy development.  

Eight steps for business analysis: 

1. Getting oriented
2. Discover the primary business objectives
3. Defining the Scope
4. Formulate the business analysis plan
5. Define detailed requirements
6. Support the implementation
7. Help your business implement the solution
8. Monitor and assess valued creation by the solution

Business Continuity Management is developing responses in advance for various situations that might impact your business. Although negative events probably come to mind first, a good contingency plan should also address positive events that might disrupt operations - such as a very large order. 

(See Business Continuity Page)

The Importance of Business Continuity Management

Your business has the possibility of a situation that adversely impacts operations. If the response to the situation is poor, it might have a dramatic impact on the future of the business, such as loss of customers, loss of data, or even the loss of your business. 

A good business continuity management plan should include any event that might disrupt operations. 

Here are some specific areas to include in the plan: 

• Natural disasters, such as hurricanes, fires, and  earthquakes 
• Crises, such as threatening employees or customers,  on-the-job injuries, and work site accidents 
• Personnel, such as death of a senior manager, or union  members going on strike 
• Data loss, such as loss due to natural disasters,  sabotage, or other criminal action (such as an attack on a website) 
• Mismanagement, such as theft, neglect of critical duties, or accidental destruction 
• Product issues, such as a huge order that requires reallocation of plant resources, or a product recall 

Seven steps of a Risk Management Process

1. Identification of your risk(s): Increase the acceptance of the program as everyone is given a chance to document all things that might go wrong.
2. Analysis of your risk(s): Developing context information for each risk such as moment of risk.
3. What is the probability and impact of your risk(s): Asses the probability and impact of each risk.
4. Risk mitigation: Planning a treatment for each risk such as acceptance, mitigation, transfer, sharing or avoidance.
5. What is the residual risk(s): Assess residual risk including secondary risks that result from risk mitigation, transfer and sharing.
6. Risk(s) control: Implement identified controls of risk mitigation, sharing, avoidance and transfer.
7. Monitor and review: Continuously identify new risks as things progress, monitor implementation of controls and communicate risks to stockholders.

BMS can develop and implement a Cost of Quality (COQ) program for your business.

What is it costing your business  to produce poor products or services?

Cost of quality (COQ) is defined as a methodology that allows your business to determine the extent to which its resources are used for activities that prevent poor quality, that appraise the quality of your business products or services, and that result from internal and external failures.

 
Having such information allows your business to determine the potential savings to be gained by implementing process improvements.

The COQ categories are:

Appraisal costs: Are costs incurred to determine the degree of conformance to your quality requirements. Appraisal costs are associated with measuring and monitoring activities related to quality. These costs are associated with the suppliers’ and customers’ evaluation of purchased materials, processes, products, and services to ensure that they conform to specifications. 

Internal failure costs:  Internal failure costs are incurred to remedy defects discovered before your product or service is delivered to the customer. These costs occur when the results of work fail to reach design quality standards and are detected before they are transferred to your customer. 

External failure costs:  External failure costs are incurred to remedy defects discovered by your customers. These costs occur when your products or services that fail to reach design quality standards are not detected until after transfer to your customer. 

Prevention costs: Prevention costs are incurred to prevent or avoid your quality problems. These costs are associated with the design, implementation, and maintenance of your quality management system. They are planned and incurred before actual operation.

Cost of Quality and organizational objectives:

The costs of doing a quality job, conducting your quality improvements, and achieving goals must be carefully managed so that the long-term effect of quality on the organization is a desirable one. 

Many organizations will have true quality-related costs as high as 15-20% of sales revenue, some going as high as 40% of total operations. A general rule of thumb is that costs of poor quality in a thriving company will be about 10-15% of operations. 

Effective quality improvement programs can reduce this substantially, thus making a direct contribution to profits. 

What's better than acquiring one new customer?

It's keeping your current customer happy.

 What is a Customer Retention Program?

While there's a certain allure that comes with capturing your new customers, keeping your customers coming back will continually result in a greater ROI and  it costs 5 – 25 less money to retain an existing customer than obtain a new customer. 

Client Retention Program Ideas

• On-boarding program
• Customer feedback loop
• Communication calendar
• Customer loyalty program
• Customer advisory board
• Corporate social responsibility program
• Company newsletter
• Customer education program

Excellent customer retention strategies that work:

• Adopt customer service tools
• Inspire with mission
• Empower customers with convenience
• Leverage personalization
• Speak to customers
• Use gratification and referral programs
• Create a divide between you and your competitors
• Use subscriptions to bolster the customer experience
• Use experiences to elicit positive feelings
• Capital on social proof
• Educate tour customers
• Surprise and delight your customers
• Offer support on the right platforms
• Always thank your customers
• Apologize when you make mistake

We need to remember that It costs your company 5 – 25 less  to retain an existing customer than to obtain a new customer.

Information that describes the product to its users. It consists of the product technical manuals and online information. 

• Analytical Reports
• Business Plans 
• Check Sheets
• Company and Customer Quality Plans 
• Functional Requirements Documents
• Informational Reports
• Manuals 
• Quality Committee Format
• Procedures 
• Scope Diagrams
• Standard Operating Procedures (SOP) / Work Instructions 
• Special Technical Reports
• Supplier Business / Quality Manual
• Supplier Certification Manual
• System Documentation
• Transactional Documentation
• Various types of Forms and Manuals
• Much more ….

BMS can perform your Special Projects for your business.

Special Projects are duties performing with a high degree of independence, initiative and judgment. 

Benefits of BMS managing your special projects for you:

• Better Efficiency in Delivering Services
• Improved / Increased / Enhanced Customer Satisfaction
• Enhanced Effectiveness in Delivering Services
• Improved Growth / Development Within your Team
• Greater Standing and Competitive Edge
• Opportunities to Expand your Services
• Better Flexibility
• Increased Risk Assessment
• Increase in Quality
• Increase in Quantity

BMS can analysis, develop, implement and monitor your Business Continuity and Business Management Systems for your business.

Business Continuity and Business Management Systems are a set of policies, processes and procedures used by your business to ensure that it can fulfill the tasks required to achieve its objectives. These objectives cover many aspects of the organization's operations (including financial success, safe operation, product quality, client relationships, legislative and regulatory conformance and worker management).

• 6S Program 
• API 6 Spec. for Pipeline / Piping Valves
• API 7 Spec. for Rotary Drill Stem Elements
• API 8 Spec. for Drilling Production Equipment
• API Q1 Spec. for Quality Management System requirements for Mfg. organizations for Petroleum / Natural Gas industry
• API Q2 Spec. for Quality Management System requirements for service supply organizations for Petroleum / Natural Gas industry
• AS9000 Aerospace Basic Quality Management System
• AS9110 Aviation Quality Systems for QA in Design, Development, Production, Installing and Servicing
• AS9120 Quality Management System for Aviation, Space / Defense Distributors
• ISO 9001:2015 Quality Management Systems
• ISO 9001:2015 Internal Auditor Training
• ISO 9001:2015 Introduction Training
• ISO 9001:2015 Management Training
• ISO 19001:2015 Auditing Management Systems
• ISO 22301:19 Business Continuity Management Systems
• Auditing (numerous)
• Basic or advanced Business / Quality Management System Training
• Business Management System
• Business / Quality Management System Overview and Training
• CA/PA
• CA/RA
• Calibration / Metrology System
• Certified Employee Training Program
• Company Contingency Planning 
• Continuous Improvement
• Cost of Quality
• Customer Loyalty Program
• Customer Retention Program
• Customer Satisfaction Program
• Documented Business Management System
• Employee Training and Competency Program
• Internal Auditor Program
• Kaizen Events / Process Mapping 
• Kanban 
• Lean Manufacturing / Process
• Management Contingency Planning
• Management Review Program
• Manufacturing Excellence
• Mistake Proofing 
• Nonconforming Material Program
• Organizational Excellence
• Predictive Maintenance
• Preventative Maintenance Program 
• Process Controls
• Process Waste Identification and Reduction 
• Product and Service Traceability
• Quality Committee
• Quality Management System
• Quality Tools
• Risk Based Thinking
• Root Cause Analysis 
• Service Excellence
• Supplier Certification Program
• Supplier Contingency Planning 
• Supplier Evaluation Program
• Supplier Performance Management
• Supply Chain Management
• Voice of the Customer Program
• Much more…

Operational excellence is a philosophy of your workplace where problem-solving, teamwork, and leadership results in the ongoing improvement in your organization or company. The process involves focusing on your customer’s needs, expectations, keeping employees positive and empowered, and continually improving the current activities in the workplace. 

Ten core principles for achieving Operational Excellence

1. Respect every individual
2. Lead by humility
3. Seek perfection
4. Embrace scientific thinking
5. Focus on the process
6. Assure quality at the source
7. Flow and pull value
8. Think systematically
9. Create constancy of purpose
10. Create value for the customer

Top three Operational Excellence Methodologies: 

Through operational excellence, an organization can improve its company culture and performance, which leads to long-term sustainable growth. Your business should consider looking past the traditional one-time event and move toward a more long-term system for change. Over the years, numerous methodologies have been introduced to the mainstream business culture as a method of achieving operational excellence.

• Lean manufacturing / processes includes but not limited to:
  • Overproduction
  • Waiting
  • Transport
  • Motion
  • Over-processing
  • Inventory
  • Defects
• Six Sigma: Reduce variation
  • Define
  • Measure
  • Analysis
  • Improvement
  • Control
• Kaizen:  Means continuous improvement 
  • Identify an opportunity
  • Analyze the process
  • Develop an optimal solution
  • Implement the solution
  • Study the results
  • Standardize the solution
  • Plan for the future

BMS can perform and manage your Project Management activities for your business.

Project management is one of the most critical components of your successful business. It affects revenues and liabilities, and it ultimately interacts with your customer or client satisfaction and retention. Your company might have only one project in the works at a time, while other larger corporations and entities might juggle several projects at once. By their very nature, projects are temporary.

Project Management is temporary in that it has a defined beginning and end in time, and therefore defined scope and resources.

Project Management is unique in that it is not a routine operation, but a specific set of operations designed to accomplish a singular goal. So, a project team often includes people who don’t usually work together – sometimes from different organizations and across multiple geographies.

Project Management processes fall into five groups:

1. Initiating
2. Planning
3. Executing
4. Monitoring and controlling
5. Closing

Project Management knowledge draws on ten areas

1. Integration
2. Scope
3. Time
4. Cost
5. Quality
6. Procurement
7. Human resources
8. Communications
9. Risk mitigation
10. Stockholder management

BMS can develop and implement a Competency Based Training Program for your business.

Implement a Competency Based Training Program critical to your business or organization. Training is the easy part, however being curtain that managers and employees are trained and are competent to perform their requires tasks is the “key” to success. 

Implemented effectively, competency-based education can improve quality and consistency, reduce costs, shorten the time required to complete, and provide you with true measures of employee learning.  

So how can you implement a competency-based training program? 

Follow these four basic rules:  

1. Measure employee learning rather than time
2. Harness the power of technology for teaching and learning
3. Shift the focus from Trainer to the Trainee
4. Align competencies with assessments

The Competency Based Training Program could include:

• Business Assessments and Surveys
• Business Management System
• Coaching
• Change Management
• Crisis Management
• Culture Change
• Customer Experience
• Customer Requirements
• Effective Meeting Skills
• Employee Engagement
• Goal Deployment
• Leadership
• Policy and procedures
• Pre-Supervisor Training
• Stress Management
• Supply Chain Management
• Strategic Planning
• Time Management
• Quality Management
• And more....

 BMS can perform your Source Inspections for your business.

Source inspection is your best defense against risk and serves as the first step in keeping quality control in check across a diverse supply chain. 

For our clients, source inspections are essential to maintaining regulatory compliance, avoiding counterfeit parts and running a leaner, more profitable business.

A business / quality source inspection in which your buyer or customer required the business / quality verification before your product or service received.
Source Inspections include but not limited to... 

• Complete Assembly Source Inspections
• Complete Service Source Inspections
• Customer specified Source Inspections
• Documentation Source Inspections
• Fabrication Source Inspections
• Purchased Product Source Inspections
• Shipping Source Inspections
• Sub Assembly Source Inspections
• Supplier Source Inspections

BMS can assist you with developing and implementing a top notch Supply Management System and perform Supplier audits for you.

Supply chain management (SCM) is the management of the flow of goods and services which includes all processes that transform raw materials into final products. It involves the active streamlining of a business's supply-side activities to maximize customer value and gain a competitive advantage in the marketplace.

How Supply Chain Management Works Typically, SCM attempts to centrally control or link the production, shipment, and distribution of a product. By managing the supply chain, companies are able to cut excess costs and deliver products to the consumer faster. This is done by keeping tighter control of internal inventories, internal production, distribution, sales, and the inventories of company suppliers.

Supply Chain Management coordinates the logistics of all aspects of the supply chain which consists of five parts:

1. The plan or strategy
2. The source (of raw materials or services)
3. Manufacturing (focused on productivity and efficiency)
4. Delivery and logistics
5. The return system (for defective or unwanted products)

Seven principles of Supply Chain Management

1. Adapt supply chain based on service needs of each customer segment
2. Customize logistics network for each segment
3. Align demand planning across the supply chain
4. Outsource strategically
5. Differentiate product closer to customer
6. Develop information technology that support multi-level decision making
7. Adopt both service and financial metrics

The basics of Supply Chain Management Processes

There are key supply chain processes that you must take into consideration to effectively understand and manage them. These processes are all at play regardless of the type of supply chain you’re using.

• Customer relationship management (CRM)
• Customer service management
• Demand management
• Product development
• Supplier relationship management
• Order fulfillment
• Returns management

Risk management is the identification, evaluation, and prioritization of risks as the effect of uncertainty on objectives followed by coordinated and economical application of resources to minimize, monitor, and control the probability or impact of unfortunate events or to maximize the realization of opportunities.

Risks can come from various sources including:

• Financial markets
• Threats from project failures  
• Legal liabilities
• Accidents
• Natural causes and disasters
• Deliberate attack from adversary
• Events of uncertain
• Unpredictable root cause

In ideal risk management, a prioritization process is followed whereby the risks with the greatest loss (or impact) and the greatest probability of occurring are handled first, and risks with lower probability of occurrence and lower loss are handled in descending order. In practice the process of assessing overall risk can be difficult, and balancing resources used to mitigate between risks with a high probability of occurrence but lower loss versus a risk with high loss but lower probability of occurrence can often be mishandled. 

Processes of Risk Management

• Method
  • Identify the threats
  • Assess the vulnerability of critical assets to specific threats
  • Determine the risks- Identify ways to reduce or eliminate those risks
  • Prioritize risk reduction or elimination measures
• Principles
  • Create value
  • Be an integral part of organizational processes
  • Be part of the decision-making process
  • Explicitly address uncertainty and assumptions
  • Be a systematic and structured process
  • Be based on the best available information
  • Be tailor-able
  • Take human factors into account
  • Be transparent and inclusive
  • Be dynamic, iterative and responsive to change
  • Be capable of continual improvement and enhancement
  • Be continually or periodically re-assessed
• Establish the context
  • Observing the context
  • Defining a framework for activities and an agenda for identification
  • Developing an analysis of risks involved in the process
  • Mitigation or solution of risks using available technological, human and organizational resources
• Identification
  • Source analysis
  • Problem analysis
  • Objectives-based risk identification
  • Scenario-based risk identification
  • Common-risk checking
  • Risk charting
• Assessment
  • Assess as to potential severity of impact
  • Negative impact, such as loss or damage
• Potential risk treatments
  • Avoidance 
  • Reduction 
  • Sharing 
  • Retention

  
  

  Risk management planning

  Select appropriate controls or countermeasures to mitigate each risk. Risk mitigation needs to be approved by the appropriate level of management. For instance, a risk concerning the image of the organization should have top management decision behind it whereas IT management would have the authority to decide on computer virus risks.
  The risk management plan should propose applicable and effective security controls for managing the risks. For example, an observed high risk of computer viruses could be mitigated by acquiring and implementing antivirus software. A good risk management plan should contain a schedule for control implementation and responsible persons for those actions.

  
  Implementation

  Implementation follows all of the planned methods for mitigating the effect of the risks. Purchase insurance policies for the risks that it has been decided to transferred to an insurer, avoid all risks that can be avoided without sacrificing the entity's goals, reduce others, and retain the rest.

  
  ·Review and evaluation of the plan

  Initial risk management plans will never be perfect. Practice, experience, and actual loss results will necessitate changes in the plan and contribute information to allow possible different decisions to be made in dealing with the risks being faced.Risk analysis results and management plans should be updated periodically.
  

  There are two primary reasons for this:

• Evaluate whether previously selected security controls are still applicable and effective
• Evaluate the possible risk level changes in your business environment