The auditor perceives and recognizes the propositions before them for examination, obtains evidence, evaluates the same and formulates an opinion on the basis of his judgement which is communicated through their audit report.
Any subject matter may be audited. Auditing is a safeguard measure. Audits provide a third-party assurance to various stakeholders that the subject matter is free from material misstatement.
Areas which are commonly audited include: secretarial & compliance audit, internal controls, business quality management and project management.
· Business Management System Gap Analysis Audits
“Determines the degree of conformance of an organization to requirements or standards”
· Company and Supplier Process Audits
“Examination of results to determine whether activities, resources and behaviors of processes are being managed efficiently and effectively”
· Conformity Audits
“Determines compliance in actions, behaviors etc., with certain requirements or standards”
· Customer requested Business Management System Audits
“Determines the conformance of your organization to the requirements of standards”
· ISO 9001:2015 Gap Analysis Audits
“ISO 9001 is one of many ISO 9000 standards. Which determines the degree of conformance of your organization to the requirements or standards”
· ISO 9001:2015 Internal Audits
“ISO 9001 is one of many ISO 9000 standards. An independent, objective assurance and consulting activity designed to add value and improve an organization's operations”
· Layered Process Audits
“A set of Audits focused on High Risk Processes”
· Operational Internal System Audits
“A formal evaluation of the internal systems and procedures a company uses to produce goods or services”
· Process Audits
“An examination of results to determine whether the activities, resources and behaviors of processes are being managed efficiently and effectively”
· Process Waste Audits
“A process used to calculate the type and amount of process waste is within the organization”
· Service Process Audits
“An examination of results to determine whether the service activities and behaviors of service processes are being managed efficiently and effectively”
· Site Audits
“Analysis platform that generates reports with actionable best practice recommendations”
· Supply Chain Management System Audits
“Is a high impact audit that goes to the roots of a company’s very competitiveness and has a high impact on business strategy”
· System Audits
“To assess the internal control system of an organization, it is possible to assess the quality of the entire system”
Business Management Analysis is a research discipline of identifying business needs and determining solutions to business problems or concerns.
Solutions often consist of process improvement, organizational change or strategic planning, policy development, training and implementation.
· 6S Program
“A critical part of the Lean approach, includes, Sort, Set in Order, Shine, Standardize, Sustain and Safety”
“A systematic and independent examination of books, accounts, statutory records, documents and vouchers of an organization to ascertain how far the financial statements”
· Basic or advanced Business / Quality Management System Training
“A set of tools for strategic planning and tactical implementation of policies, practices, guidelines, processes and procedures that are used in the development, deployment and execution of business plans and strategies and associated management activities”
· Business / Quality Management System Overview and Training
“Is a formalized system that documents processes, procedures, and responsibilities for achieving quality policies and objectives. Which helps coordinate and direct an organization’s activities to meet customer and regulatory requirements and improve its effectiveness and efficiency on a continuous basis”
“Corrective and Preventative Action”
“Corrective Action and Risk Analysis”
· Calibration / Metrology System
“Methodology of definition of units of measure with is internationally accepted, realization of these units of measurements in practice and traceability, linking measurements with known NIST standards”
· Certified Employee Training Program
This is several step processes which includes, on job training, actual work performed and passing a successfully Skills Assessment.
· Company Contingency Planning
“A plan devised for an outcome other than in the usual (expected) plan, contingency plans are often developed to explore and prepare for any unplanned catastrophic or emergency situations”
· Continuous Improvement
“Is an ongoing effort to improve products, services, or processes. These efforts can seek incremental improvement over time or breakthrough improvement all at once”
· Cost of Quality
“Sometimes called Cost of Poor Quality, the costs associated with providing poor quality products or services. The four categories: internal failure costs, external failure costs, appraisal costs and prevention costs”
· Customer Satisfaction
“Is a marketing term that measures how products or services supplied by a company meet or surpass a customer's expectation”
· Documented Business Management System
“Lets you sync files when you make changes to a document and makes it easy for authorized employees to access documents at any time and on any device assisting every process being repetitive in nature””
· Employee Training and Competency Program
“Training and Competency must meet the unique needs of the organization and requirements in which it resides. The activities must also be tailored to develop the knowledge, skills and abilities of the specific job function or responsibilities”
· Internal Auditor Program
“Provides independent assurance that an organization's internal control processes, governance and risk management are operating effectively”
· ISO 9001:2015 Internal Auditor Training
“Provides independent assurance that an organization's internal control processes, governance and risk management are operating effectively regarding ISO 9001:2015”
· ISO 9001:2015 Introduction Training
“Represents International Organization for Standardization, Business Management System have a major misconception among client or customer that is "what actually ISO 9001 certifies within the organization".
· ISO 9001:2015 Management Training
“Geared for the upper and middle management which represents International Organization for Standardization, Business Management System have a major misconception among client or customer that is "what actually ISO 9001 certifies within the organization".
· Kaizen Events / Process Mapping
“Chinese and Japanese for "'continuous improvement". When used in the business sense and applied to the workplace, kaizen refers to activities that continually improve all functions and involve all employees from the CEO to the assembly line workers”
“Is a scheduling inventory control system for lean manufacturing and just-in-time manufacturing”
· Lean Process
“Often simply "lean", is a systematic method for the elimination of waste ("Muda") within a specific system. Lean also takes into account waste created through overburden ("Muri") and waste created through unevenness in workloads ("Mura")”
· Management Contingency Planning
“A plan devised for an outcome other than in the usual (expected) plan, contingency plans are often developed to explore and prepare for any eventuality”
· Management Review Program
“A cross functional review by an organization's top management with a goal of assessing the organizations success at achieving objectives established for the business system thus ensuring its continued suitability, adequacy and effectiveness”
· Mistake Proofing
“Is the use of any automatic device or method that either makes it impossible for an error to occur or makes the error immediately obvious once it has occurred”
· Nonconforming Material Program
“Process details down to five main steps. Properly identify the problem, contain it, disposition the product or service, carry out the decided disposition, and finally, decide if a corrective action is needed to prevent recurrence”
· Organizational Excellence
“Ongoing efforts to establish an internal framework of standards and processes intended to engage and motivate employees to deliver products and services that fulfill customer requirements within business expectations”
· Predictive Maintenance
Predictive maintenance can be defined as follows: Measurements that detect the onset of system degradation (lower functional state), thereby allowing causal stressors to be eliminated or controlled prior to any significant deterioration in the component physical state. Results indicate current and future functional capability.
· Preventative Maintenance Program
“Purpose of maintaining equipment and facilities in satisfactory operating condition by providing for systematic inspection, detection, and correction of incipient failures either before they occur or before they develop into major defects”
· Process Controls
“Discipline that deals with mechanisms and processes for maintaining the output of a specific process within a desired range”
· Process Waste Identification and Reduction
“There are 7 types of Process Waste I.e. Overproduction, Waiting, Transporting, Inappropriate Processing, Unnecessary Inventory, Unnecessary / Excess Motion and Defects. Is anything that does not add value to a product or service”
· Product and Service Traceability
“Traceability provides the ability to identify and track a product, component or service back to its point of origin and all steps in-between”
· Quality Committee
“Committee is responsible for defining, prioritizing, overseeing and monitoring the performance improvement activities, increasing overall customer satisfaction”
· Quality Tools
“These include but not limited to, Cause – and Effect diagram, Check Sheets, Control Charts, Histograms, Pareto Charts, Scatter diagrams and Stratification”
· Risk Based Thinking
“Ensures risk is considered from the beginning and throughout a process, project, plan or any strategic decision”
· Root Cause Analysis
“A method of problem solving used for identifying the root causes of faults or problems”
· Service Excellence
“Gives you a competitive advantage to survive in a tough and increasingly uncertain business climate. In today’s customer-oriented business environment, "people skills" are critical for personal and organizational success”
· Supplier Certification Program
“Is an important component of any business management system that assures that a supplier's product is produced, packaged, and shipped under a controlled process that results in consistent conformance to our requirements”
· Supplier Evaluation
“The evaluation and selection of suppliers, structuring the supplier base is an important task in any organization”
· Supplier Performance Management
“A business practice used to measure, analyze, and manage the supplier performance effort to cut costs, alleviate risks, and drive continuous improvement”
· Supply Chain Management
“The management of the flow of goods and services, including the movement and storage of raw materials, work-in-process inventory, and finished goods from point of origin to point of consumption.”
· Voice of the Customer Program
“A term used in business to describe the in-depth process of capturing customer's expectations, preferences and aversions”
· Much more…
Information that describes the product to its users. It consists of the product technical manuals and online information (including online versions of the technical manuals and help facility descriptions).
The term is also sometimes used to mean the source information about the product contained in design documents, detailed code comments, white papers, and blackboard session notes.
· Analytical Reports
“Process of compiling and reviewing information with the objective of forming a conclusion, explaining why something happened or recommending a course of action”
· Business Plans
“A formal statement of business goals, reasons they are attainable, and plans for reaching them. It may also contain background information about the organization or team attempting to reach those goals”
· Check Sheets
“A form (document) used to collect data in real time at the location where the data is generated. The data it captures can be quantitative or qualitative”
· Company and Customer Quality Plans
“Evaluates and modifies an organization's procedures to make sure they provide the desired results. A Company and Customer Quality plan should include an organizational structure, details on each employee's responsibilities, and the qualifications an employee needs to fulfill those responsibilities”
· Functional Requirements Documents
“Typically describes what is needed by the system user as well as requested properties of inputs and outputs. A functional specification is the more technical response to a matching requirements document”
· Informational Reports
“Is a factual text, which means it provides information about something. An information report is used as a way to gain a better understanding about a particular subject”
“May refer to: Instructions. User guide; Owner's manual; Instruction manual etc.”
· Quality Committee Format
“Is an organized group of people responsible for defining, prioritizing, overseeing and monitoring the performance improvement activities of an organization or supplier”
“A particular way of accomplishing something, a series of steps followed in a regular definite order”
· Scope Diagrams
“Are used to form a graphical representation of the scope of a product or service functionality. The diagram is used to illustrate the types of users, system boundary, primary functionality and other systems that interact with the product or service of interest”
· Standard Operating Procedures (SOP) / Work Instructions
“Is a set of step-by-step instructions compiled by an organization to help employees carry out complex routine operations. SOPs aim to achieve efficiency, quality output and uniformity of performance, while reducing miscommunication and failure to comply with industry regulations”
· Special Technical Reports
“Is a document that describes the process, progress, or results of technical or research or the state of a technical or research problem. It might also include recommendations and conclusions of the research. Where there is a review process, it is often limited to within the originating organization. Similarly, there are no formal publishing procedures for such reports, except where established locally”
· Supplier Business / Quality Manual
“Is a documented manual for a supplier committed to producing quality, reliable and cost-effective products that are shipped on time, provide customer value, and conform to customer, national or international requirements”
· Supplier Certification Manual
“Provides a Supplier oversight that ensures purchased products conform to the specified requirements which include: Evaluation and authorization of the Supplier, Specification of the requirements applied to the Supplier, introduced in contracts and/or contractually in the purchase order, Product/Process qualification, in particular, First Article Inspection monitoring, Monitoring of the Supplier (measurement of the level of quality, e.g. rejection rate, periodic follow up, quality product audits, etc.)”
· System Documentation
“Cover a very broad range of documents within any industry. Documentation is especially critical where decisions have been made and should be followed by a responsible party”
· Transactional Documentation
“Is a document provided by one party to a transaction to another party to a transaction. An example of this type of document is a bill for services rendered. This document may be presented to the customer in paper format, by mail, or electronically”
· Various types of Forms and Manuals
· Much more ….
Is a business / quality source inspection in which buyer or customer required the business / quality verification before the product or service received.
This is normally performed at the suppliers location however, they are sometimes performed at a freight forwarder or sub-suppliers location.
Source Inspections include but not limited to...
· Complete Assembly Source Inspections
The inspection of assembled products and process records at a company’s premises to verify compliance with requirements before shipment to the customer.
· Complete Service Source Inspections
The inspection of service and process records at a company’s premises to verify compliance with requirements before service is verified by the customer.
· Customer specified Source Inspections
The inspection of products, process or service records at a company’s premises to verify compliance with requirements.
· Documentation Source Inspections
The inspection of documentation and process records at a company’s premises to verify compliance with requirements before shipment or service is complete for the customer.
· Fabrication Source Inspections
The inspection of fabricated products and process records at a company’s premises to verify compliance with requirements before shipment to the customer.
· Purchased Product Source Inspections
The inspection of purchased products and process records at the supplier’s premises to verify compliance with requirements before shipment to the customer.
· Shipping Source Inspections
The inspection of products and process records at a company’s or supplier’s premises to verify compliance with requirements before shipment to the customer.
· Sub Assembly Source Inspections
The inspection of sub-assembled products and process records at a company’s premises to verify compliance with requirements before shipment to the customer.
· Supplier Source Inspections
The inspection of purchased products and process records at the supplier’s premises to verify compliance with requirements before shipment to the customer.
The nature of how operations management is carried out in an organization depends greatly on the nature of products or services transforming certain inputs into outputs.
The quality of these inputs is to be monitored regularly to get the desired output.
Whatever the system or organization, the functions of operations management are always the same:
(4) directing, and
Management establishes the goals and objectives of the organization and plans how to attain them.
Basically, operations are about:
· Designing services, products and delivery systems.
· Managing and controlling the operations system.
· Continuously finding ways to improve its operations.
A useful way of categorizing different types of transformation within operations management is into:
This is the producing of goods and physical creation of products, such as cars, and the running of the factory, which would include purchasing materials and supplies. There would also be inventory responsibilities.
This could be considered the treatment of customers or the storage of materials, such as the back-office duties of providing customer service in a call center, or warehouses to store goods. Part of service would also be a possible output of customer feedback and return of goods.
This would be the change in ownership of goods, such as, distribution / warehousing, a retail store, etc.
Performing duties with a high degree of independence, initiative and judgment. This classification is distinguished from line management positions by the responsibility for managing special projects and coordinating the activities of a department, county and other agency personnel involved in the planning, development and implementation of the project.
Under direction, to be responsible for the planning, development, management and implementation of the department's program specific special projects; and may supervise support staff.
Benefits of managing your special projects for you:
· Better Efficiency in Delivering Services
Provides a “roadmap" that is easily followed and leads to project completion. Once you know where to avoid the bumps and potholes, it stands to reason that you’re going to be working smarter and not harder and longer.
· Improved / Increased / Enhanced Customer Satisfaction
Whenever you get a project done on time and under budget, the client walks away happy. And a happy client is one you’ll see again. Smart special project management provides the tools that enable this client/manager relationship to continue.
· Enhanced Effectiveness in Delivering Services
The same strategies that allowed you to successfully complete one project will serve you many times over.
· Improved Growth and Development Within your Team
Positive results not only command respect but more often than not inspire your team to continue to look for ways to perform more efficiently.
· Greater Standing and Competitive Edge
This is not only a good benefit of special project management within the workplace but outside of it as well; word travels fast and there is nothing like superior performance to secure your place in the marketplace.
· Opportunities to Expand your Services
A by-product of greater standing. Great performance leads to more opportunities to succeed.
· Better Flexibility
Perhaps one of the greatest benefits of special project management is that it allows for flexibility. Allows you to map out the strategy you want to take see your project completed. But the beauty of such organization is that if you discover a smarter direction to take, you can take it. For many small-to-midsize companies, this alone is worth the price of admission.
· Increased Risk Assessment
When all the players are lined up and your strategy is in place potential risks will jump out and slap you in the face. And that’s the way it should be. Provides a red flag at the right time: before you start working on project completion.
· Increase in Quality
Goes hand-in-hand with enhanced effectiveness.
· Increase in Quantity
An increase in quantity is often the result of better efficiency, a simple reminder regarding the benefits of special project management.