Which direction is your company going?
· Business Management System Gap Analysis Audits
· Company and Supplier Process
· Conformity Audits
· Customer requested Business Management System Audits
· ISO 9001:2015 Gap Analysis Audits
· ISO 9001:2015 Internal Audits
· Layered Process Audits
· Operational Internal System Audits
· Process Audits
· Process Waste Audits
· Product Audits
· Service Process Audits
· Site Audits
· Supply Chain Management System Audits
· System Audits
· 6S Program
· Basic or advanced Business / Quality Management System Training
· Business Management System
· Business / Quality Management System Overview and Training
· Calibration / Metrology System
· Certified Employee Training Program
· Company Contingency Planning
· Continuous Improvement
· Cost of Quality
· Customer Loyalty Program
· Customer Retention Program
· Customer Satisfaction Program
· Documented Business Management System
· Employee Training and Competency Program
· Internal Auditor Program
· ISO 9001:2015 Internal Auditor Training
· ISO 9001:2015 Introduction Training
· ISO 9001:2015 Management Training
· Kaizen Events / Process Mapping
· Lean Manufacturing / Process
· Management Contingency Planning
· Management Review Program
· Manufacturing Excellence
· Mistake Proofing
· Nonconforming Material Program
· Organizational Excellence
· Predictive Maintenance
· Preventative Maintenance Program
· Process Controls
· Process Waste Identification and Reduction
· Product and Service Traceability
· Quality Committee
· Quality Management System
· Quality Tools
· Risk Based Thinking
· Root Cause Analysis
· Service Excellence
· Supplier Certification Program
· Supplier Contingency Planning
· Supplier Evaluation Program
· Supplier Performance Management
· Supply Chain Management
· Voice of the Customer Program
· Much more…
Information that describes the product to its users. It consists of the product technical manuals and online information (including online versions of the technical manuals and help facility descriptions).
· Analytical Reports
· Business Plans
· Check Sheets
· Company and Customer Quality Plans
· Functional Requirements Documents
· Informational Reports
· Quality Committee Format
· Scope Diagrams
· Standard Operating Procedures (SOP) / Work Instructions
· Special Technical Reports
· Supplier Business / Quality Manual
· Supplier Certification Manual
· System Documentation
· Transactional Documentation
· Various types of Forms and Manuals
· Much more ….
A business / quality source inspection in which buyer or customer required the business / quality verification before the product or service received.
Source Inspections include but not limited to...
· Complete Assembly Source Inspections
· Complete Service Source Inspections
· Customer specified Source Inspections
· Documentation Source Inspections
· Fabrication Source Inspections
· Purchased Product Source Inspections
· Shipping Source Inspections
· Sub Assembly Source Inspections
· Supplier Source Inspections
The nature of how operations management is carried out in an organization depends greatly on the nature of products or services transforming certain inputs into outputs.
- The quality of these inputs is to be monitored regularly to get the desired output.
Management establishes the goals and objectives of the organization
and plans how to attain them.
Basically, operations are about:
· Designing services, products and delivery systems
· Managing and controlling the operations system
· Continuously finding ways to improve its operations
A useful way of categorizing different types of transformation within operations management is into:
This is the producing of goods and physical creation of products, such as cars, and the running of the factory, which would include purchasing materials and supplies. There would also be inventory responsibilities.
This could be considered the treatment of customers or the storage of materials, such as the back-office duties of providing customer service in a call center, or warehouses to store goods. Part of service would also be a possible output of customer feedback and return of goods.
This would be the change in ownership of goods, such as, distribution / warehousing, a retail store, etc.
Special Projects are duties performing with a high degree of independence, initiative and judgment.
Benefits of managing your special projects for you:
· Better Efficiency in Delivering Services
Provides a “roadmap" that is easily followed and leads to project completion. Once you know where to avoid the bumps and potholes, it stands to reason that you’re going to be working smarter and not harder and longer.
· Improved / Increased / Enhanced Customer Satisfaction
Whenever you get a project done on time and under budget, the client walks away happy. And a happy client is one you’ll see again. Smart special project management provides the tools that enable this client/manager relationship to continue.
· Enhanced Effectiveness in Delivering Services
The same strategies that allowed you to successfully complete one project will serve you many times over.
· Improved Growth / Development Within your Team
Positive results not only command respect but more often than not inspire your team to continue to look for ways to perform more efficiently.
· Greater Standing and Competitive Edge
This is not only a good benefit of special project management within the workplace but outside of it as well; word travels fast and there is nothing like superior performance to secure your place in the marketplace.
· Opportunities to Expand your Services
A by-product of greater standing. Great performance leads to more opportunities to succeed.
· Better Flexibility
Perhaps one of the greatest benefits of special project management is that it allows for flexibility. Allows you to map out the strategy you want to take see your project completed. But the beauty of such organization is that if you discover a smarter direction to take, you can take it. For many small-to-midsize companies, this alone is worth the price of admission.
· Increased Risk Assessment
When all the players are lined up and your strategy is in place potential risks will jump out and slap you in the face. And that’s the way it should be. Provides a red flag at the right time: before you start working on project completion.
· Increase in Quality
Goes hand-in-hand with enhanced effectiveness.
· Increase in Quantity
An increase in quantity is often the result of better efficiency, a simple reminder regarding the benefits of special project management.
In the world of competitive sport, a coach is someone who helps an athlete to improve his or her performance.
The word has been adopted into the management vocabulary with pretty much the same meaning; coaching is a form of help which is intended to lead to improvements in a manager’s performance.
· Business Assessments and Surveys
· Business Management
· Change Management
· Crisis Management
· Culture Change
· Customer Experience
· Effective Meeting Skills
· Employee Engagement
· Goal Deployment
· Leadership Development
· Pre-Supervisor Training
· Stress Management
· Supply Chain Management
· Strategic Planning
· Time Management
· Quality Management